A 12-month warranty applies to all Timberfy products.
Timberfy will repair or replace any parts of the product with a manufacturing or structural defect, free of charge. All claims under warranty must be communicated with Timberfy. A detailed report will need to be submitted along with images within 7 days from the defect occuring.
This warranty applies to:;
-Structural failure of steel bracing to minimise bowing
-Products that are for indoor only unless otherwise specified for extended outdoor exposure
-Manufacturing faults due to faulty workmanship
-The original purchasing party who engaged Timberfy’s services
The warranty does not cover:
-Bowing caused due to no steel bracing
-Failure to provide proper care and maintenance;
-Damage caused by general wear and tear (scratches, etc.) abuse, accidental damage, neglect or misuse;
-The product being exposed to direct sunlight & varying temperatures;
-Damage caused by carrier other than Timberfy;
-Damages such as scratches or chipping to finishes
-Damages as a result of water damage resulting in a tarnished finish, timber delaminating and/or timber splitting
-Third party material applied to product;
-Unauthorised servicing by a 3rd party immediately renders this warranty null and void.
-Transport charges involved in returning the product to Timberfy for relevant repairs and replacement.
-Additional trade charges involved in returning/uninstalling the product supplied by Timberfy for relevant repairs and replacement.
Solid timber is a natural product and is therefore responsive to changes in the environment. Any movement, cracking or bowing in timber as a result of change in humidity, fluctuating temperatures and direct sunlight is not warranted. Some species of timber can split – this is a natural occurrence.